Terms and Conditions

Fares
Fares are in Australian dollars, include GST (Goods and Services Tax).
Children 3 years and under are free if not occupying a seat (ie, must sit on parents/carer’s lap). If a seat is required, Adult fares applies.

Courtesy Pick Up Service
Please wait outside your Hotel/Accommodation pick up destination 5 minutes prior to pick up time. We are unable to pick up from all Hotels in and around the Melbourne Central Business district due to parking restrictions and other logistical issues.
If your Hotel/Accommodation pick up destination is not shown on our list, please call our office on 04222-57446 and we will make alternative arrangements/suggestions.
Should passengers fail to be available at their pick-up destination point or have missed their pick-up time by more than 10 minutes, they may be required to get a Taxi and catch up to the bus.

Itineraries
Melbourne Touring Company reserves the right to alter the route or itinerary due to road, weather or group conditions. Melbourne Touring Company may be required to travel the Great Ocean Road in “reverse “due to traffic conditions or special events held on the Great Ocean Road, such as Cycling events, car rallies, Rip Curl Surf Carnival, Lorne Pier To Pub swim etc.

Cancellation Policy
If notice of cancellation is received by the Company up to 24 hours prior to the starting date of the tour the customer will be entitled to a 100% refund or we will make every effort to change the date of travel to the next available tour, subject to availability.
If less than 24 hours cancellation notice is provided to the Company we will make every effort to provide an alternate travel date, subject to availability. If this is unable to be arranged there will be a 100% loss of fare incurred.
Failure to notify the Company of cancellation or failure to board the bus on the day of departure, will incur a 100% loss of fare.
Melbourne Touring Company reserves the right and may cancel tours due to unforeseen circumstances, therefore customers will be entitled to a 100% refund.

Child Safety
Melbourne Touring Company is not responsible for the provision, installation and securing of children and child booster seats, capsules and child restraints. Parents, guardians or the customer are required to ensure all children wear seat belts. All children must be accompanied by an adult.

Adult Safety
Please advise your Driver of any medical conditions you may have or any prescription medication you are taking that may affect your health whilst on the tour. This information is required in the event of any medical assistance that is required. All information provided will be treated in confidence.

General
Melbourne Touring Company accepts no responsibility for any injury, illness, damages or loss of any type whilst on tour.
Melbourne Touring Company expects you to have a reasonable fitness and to act responsibly for your own safety.
We recommend all passengers take out personal travel insurance.
Melbourne Touring Company reserves the right to eject any passengers behaving in an inappropriate, offensive, intoxicated or destructive manner from the vehicle or to stop the vehicle until the situation is resolved.

Luggage Restrictions
On one day tours suit cases and large backpacks are not permitted.
Only small day packs or carry bags are permitted.